What to do in an emergency
Sometimes, despite your best efforts, it is possible that you will need to report a claim. DON’T PANIC!
- Make sure everyone is safe
- Call Emergency Services if police or ambulance is necessary.
- Call your advisor, and let your partners at Roughley Insurance Brokers Ltd. support you through the claims process.
Report a claim after hours
We know that not all claims happen during office hours. If you have an emergency situation requiring immediate assistance please contact the 24-hour claims service provided by your insurance company.
You will find the name of your insurance company on your policy documents, however, for your convenience we have also included a list of insurance company contact information below.
Report a claim during business hours
We’re here to take your call
Monday to Friday, 9am – 4:30pm
Contact your advisor at our office to let us know what has happened and how best to contact you. We’ll report your claim and provide the necessary policy information to the insurance company. We will be in touch with you to begin the process.
Alert us immediately if you do not hear from a claims adjuster within 24 hours.