Our team will be with you through every step of the claims process to answer your questions, ensure your claim is settled in a timely manner and make sure you understand the coverage available to you.

Office: (905) 576-7770

What to do in an emergency

In an emergency contact us at
(905) 576-7770 or 1 (888) 558-0883

Sometimes, despite your best efforts, it is possible that you will need to report a claim. DON’T PANIC!

  • Make sure everyone is safe
  • Call Emergency Services if police or ambulance is necessary.
  • Call your advisor, and let your partners at Roughley Insurance Brokers Ltd. support you through the claims process.

Report a claim after hours

We know that not all claims happen during office hours. If you have an emergency situation requiring immediate assistance please contact the 24-hour claims service provided by your insurance company. 

You will find the name of your insurance company on your policy documents, however, for your convenience we have also included a list of insurance company contact information below.

Report a claim during business hours

We’re here to take your call
Monday to Friday, 9am – 4:30pm

Contact your advisor at our office to let us know what has happened and how best to contact you. We’ll report your claim and provide the necessary policy information to the insurance company. We will be in touch with you to begin the process.

Alert us immediately if you do not hear from a claims adjuster within 24 hours.

Contact our Claims Team

Oshawa Location

1000 Simcoe Street North
Oshawa, Ontario L1G 4W4
Phone: 905.576.7770
Toll Free: 1.888.558.0883
Fax: 905.576.3610
Email: insure@roughleyinsurance.com

Bowmanville Location

31 King Street West
Bowmanville, Ontario L1C 1R2
Phone: 905.697.4257
Toll Free: 1.888.558.0883
Fax: 289-316-3662
Email: insurebowmanville@roughleyinsurance.com

Oshawa Location