Claims Support
When you have a claim, you want clarity and momentum. We help you understand what your policy is intended to do, what to expect next, and how to keep the process moving.
Steps to Take After a Loss
Make sure everyone is safe
If there are injuries, call emergency services. If police or fire services are required, call immediately.
Prevent further damage (only if safe)
For water damage, shut off the source if possible. For property damage, secure the area to prevent additional loss.
Document everything
Take photos/video and note dates/times. Keep a simple log of conversations, appointments, and work performed.
Report the claim
Contact us during business hours or your insurer's 24-hour line for emergencies. We'll help guide the process.
Insurance Company Contacts
For after-hours emergencies, contact your insurer directly using the numbers below.
Aviva
1-866-692-8482Commonwell
1-855-436-5883Definity / Economical
1-800-607-2424Echelon
1-866-252-2854Gore Mutual
1-800-265-8600Hagerty
1-866-922-6569Intact
1-866-464-2424Wawanesa
1-800-641-7988During Business Hours
We're here Monday to Friday, 9:00am to 4:30pm. Call us and let us know what happened and the best way to reach you. We'll help start the process, ensure the right details are provided, and stay involved as your broker.
(905) 576-7770After Hours Emergency
If you have an emergency requiring immediate assistance outside business hours, contact your insurer's 24-hour claims line (listed on your policy documents or below). Contact us as soon as possible on the next business day.
Note: If you don't hear from a claims adjuster within 48 hours, contact us right away so we can follow up and escalate appropriately.
Submit Your Claim Details
Fill out this form and we'll be in touch to help guide you through the claims process.